Last updated: July 28, 2025

This Privacy Policy describes how Arte Global (hereinafter, the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase at arteglobal.es (hereinafter, the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action that may be required by applicable law.

Collection and use of your personal information

To provide the Services, we collect personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, the rights of our users, and others.

Personal information we collect

The types of personal information we collect about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be linked or associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include the following:

• Contact details: includes your name, address, phone number and email address.
• Order information: includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: includes your username, password, security questions, and other information used for account security purposes.
• Customer Service Information: includes information you choose to include in your communications with us, such as when you send a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information; however, this may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (" Usage Data "). To do this, we may use cookies, pixels, and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested, and thus be able to fulfill our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the next section, Third-party websites and links.

Use of your personal information

• Provision of services and products. We use your personal information to provide the Services to you and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, and your purchases, returns, exchanges, or other transactions; to create, maintain, and administer your account; to arrange for shipping; to facilitate returns or exchanges; and to implement other features and functionality related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text message, or postal mail, as well as showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) of the GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potentially fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for you and other customers, in accordance with Art. 6 (1) (f) of the GDPR.
• Communications and service improvement. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to be able to respond to you, as well as to provide effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Cookie Policy

Like many other websites, our Site also uses cookies. For specific information about the cookies we use in connection with running our store with Shopify, please see https://www.shopify.com/legal/cookies . We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), and for reporting and statistics to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionality, to function improperly or become unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

Disclosure of your personal information

Under certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:

• With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data reporting and statistics, customer service, cloud storage, fulfillment and shipping).
• With business and marketing partners to display advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you indicate, request, or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through the use of social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
• In connection with business transactions, such as mergers or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, the rights of our users, and others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in "Collection and use of your personal information" and "Disclosure of your personal information" :

Category	Categories of recipients
Identifiers such as basic contact details and specific order and account information- Commercial information, such as order data, purchasing information, and customer service information. Internet or other similar network activity data such as usage data. Geolocation data, such as locations determined by an IP address or other technical measures.	Vendors and third parties that provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer service partners, and data reporting and analytics providers). Business and marketing partners. Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities as described below.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or sites not under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information contained therein. Information you provide on public or semi-public sites, including information you share on external social media platforms, may also be visible to other users of the Services and/or users of such external platforms, without limitation to their use by us or third parties. Our inclusion of such links does not, in and of itself, imply any endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children, so we do not intentionally collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined by applicable law) personal information of children under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, so we cannot guarantee "perfect security." Furthermore, the information you send us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances. This would allow us to deny your request in certain cases and as permitted by law.

• Right to access/knowledge : You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
• Right to deletion : You may have the right to request the deletion of the personal information we hold about you.
• Right to correction : You may have the right to request the correction of inaccurate personal information we hold about you.
• Right to portability : You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Right to Opt Out of the Sale, Sharing, or Targeting of Advertising : You may have the right to request that we not “sell” or “share” your personal information or to opt out of processing your personal information for the purposes of serving “targeted advertising,” as defined by applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, this will be treated as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
• Restriction of processing : You may have the right to request that we stop or restrict the processing of your personal information.
• Withdrawal of consent : Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal : You may have the right to appeal our decision if we refuse to process your request. To do so, you can respond directly to our denial.
• Managing Communication Preferences : We may send you promotional emails, and you may opt out at any time by using the unsubscribe option provided in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you've placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

Please note that exercising any of these rights will not be grounds for discrimination in any way. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide evidence that you have authorized that agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Claims

If you have a complaint about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, you will find a list of the authorities responsible for data protection supervision. here .

International users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by third-party staff and service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority in the United Kingdom, as appropriate, unless the data transfer is to countries that provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can call us, send an email to eh@arteglobal.es, or contact us at Calle de Núñez de Balboa 120, Bajo, Madrid, M, 28006, ES.

For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of your personal information.